The Business of Fitness  //  Facility Development

We vs. They

This is a recorded webinar given by Karen Woodard in July of 2014.

“They” is typically management, ownership, etc of an organization. You do not want to have “they” in your organization. When Karen works with a client she engages in conversation with staff and listens to how many times a staff person will use the word “they” when referencing the organization where they are employed. Often times it is used in a negative sense – whether the staff person is aware of it or not. This webinar will present the reasons why this happens and steps to eliminate “they” for a stronger “we.”

Karen Woodard, President of Premium Performance Training of Boulder, Colorado & Ixtapa, Mexico, is an international author and consultant devoted to successful sales, operations, management and service training. She has owned a variety of businesses over the past 15 years including a body/mind center, 3 fitness centers and 2 indoor rock climbing facilities in Boulder.

43:55 minutes